Yes, you can port your number between our Pre-Paid and Post-Paid services. Post-Paid contracts may apply. Please see our website for more information.
[top]Please see the section on this webpage related to ‘Recharging’.
[top]Activation can take up to 24 hours providing there is no problems with porting. The process takes about 3 hours.
[top]A PUK is a Personal Unblocking Key. If you have entered your PIN into your mobile three times unsuccessfully, your SIM will block as a security measure. In order to unblock your phone, you will need to enter your PUK which you can obtain from either your starter kit, or by contacting our customer service department. Be careful while entering your PUK, if you enter it serveral time incorrectly, your SIM may be block permanently.
[top]Please see the section relating to PUK.
[top]Yes, International calls can be made on your Dodo Pre-Paid Mobile. Please see our "Full Call Rates" section for rates, or call 131-602 for more information.
[top]This error could be for a number of reasons. Firstly remove your SIM and battery, and reinsert. If you continue to experience problems. please contact our customer service department.
[top]You can get an up-to-date credit balance by calling 12-66-22 from your Pre-Paid mobile.
[top]Please refer to the section on the website about ‘Rates’ for further information on credit expiry.
[top]Premium messages are currently unavailable.
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[top]Replacement SIMs will incur a charge of $15.00. Please call us on 131 602 for further information.
[top]A Starter Pack contains a Dodo Pre-Paid mobile SIM Card, a phone number and your initial call credit.
[top]Please see the ‘Signup’ section for more information.
[top]Please see the ‘Recharge’ section for more information.
[top]Please see the ‘Rates’ section for more information on Dodo’s fantastic Pre-Paid Mobile rates
Porting (Mobile Number Portability) is the ability to move to another phone provider without changing your existing mobile number.
[top]Simply pick up a Dodo Pre-Paid Starter Pack and activate! During the activation process you will be given further information on how to transfer your number over.
[top]The porting process should take no longer than 24 hours. Delays may occur if system issues are experienced, such as incorrect information supplied during activation.
[top]Yes! In general, you can keep your number, whether its pre-paid or post-paid. When you are activating your account, you will need to give us your account details for your existing provider, so make sure you have that handy. Please note you may incur fees from your existing provider, so make sure you are not bound by any contracts, or discuss it with them first.
[top]For Dodo to transfer your number over, it is completely free. However, be sure to check with your current provider to make sure there are no fees payable under your existing contract.
[top]When you transfer your number to another provider, you may still be obligated to pay any fees due under your existing contract with your current provider. Porting your number may not release you from these obligations, nor does your contract transfer.
[top]Yes! You can transfer from a CDMA network and keep your existing mobile number. You will however require a Dodo SIM Card and a GSM Compatible handset as our network is only GSM compatible.
[top]1) Date of Birth
In order for us to successfully transfer your number, we need to match your date of birth held by your existing mobile provider. To ensure your porting is successful, you should verify with your existing provider and ensure they have your correct date of birth.
2) Mobile number does not exist
Most Pre-Paid services have a life cycle. Pre-Paid services that have been un-used for a period of time may have expired. In this case, please confirm with your Pre-Paid or Post-Paid provider that your account is still active.
3) You are not the account holder
If a parent, guardian or friend registered your previous mobile account for you or the account is in someone elses name, you will not be able to port the number. Only the person who registered the mobile number can bring the number over to Dodo.